Privacy Notice
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
SECTION 2 – CONSENT HOW DO YOU GET MY CONSENT?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us At Woodcraft
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – PAYMENT
A direct payment gateway is integrated to complete your purchase. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We accept payments online using Visa and MasterCard credit/debit cards in AED (or any other agreed currency)”.
PAYMENT CONFIRMATION
Once the payment is made, the confirmation notice will be sent to the customer via email within 24 hours of receipt.
CANCELLATION POLICY
Customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
SECTION 5 – DELIVERY & SHIPPING POLICY
Once the order is placed the process they will be following to deliver/ship the items/goods, conditions, and the time duration for the products to reach the customers. Woodcraft will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. Policy of multiple shipments has to be mentioned on their website. At the time of checkout disclose to the cardholder, the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
https://woodcraftuae.com will not pass any debit/credit card details to third parties
https://woodcraftuae.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies.
However https://woodcraftuae.com (website) cannot guarantee the security of any information that is disclosed online
https://woodcraftuae.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
SECTION 7 – REFUND/RETURN POLICY
If you are not satisfied with a product purchased from the website, you may return it within 7 days of delivery for a refund or exchange. The product must be in its original packaging and unused condition. Refunds will be made using the same payment method used for the original purchase. Shipping charges are non-refundable. Refunds will be done only through the Original Mode of Payment.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
www.woodcraftuae.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at Info.dxb@woodcraftuae.com