Refund Policy
Thank you for choosing Woodcraft Industries.
As we specialize in custom creations, we do not provide refunds on orders once they have been placed.In the rare event that an item is damaged upon delivery, we offer exchanges or repairs within a period of two weeks from the date of delivery.
Should you encounter any issues or have concerns regarding your order, please reach out to us via email at Info.dxb@woodcraftuae.com. Our dedicated team will be happy to assist you promptly.
Additionally, all our products come with a one-year warranty against manufacturing defects. If you experience any issues with your item within this period, please contact us for assistance.
Your satisfaction is our priority, and we are committed to ensuring that your experience with us is nothing short of exceptional.
Exchanges and returns :
If you encounter a manufacturing defect with your custom order, we offer exchanges or returns within a period of two weeks from the date of delivery.
To initiate an exchange or return due to a manufacturing defect, please follow these steps:
1.Contact our customer service team via email at Info.dxb@woodcraftuae.com within two weeks of receiving your order. Please include your order number and details of the defect.
2.Our customer service team will provide you with instructions on how to proceed with the exchange or return.
3.Upon receiving your request, we will assess the defect and arrange for the exchange or return of the item.
Please note the following conditions:
1.We only accept exchanges or returns for items with manufacturing defects.
2.The item must be in its original condition and packaging.
3.Exchanges or returns are subject to inspection and approval by our team.
4.We do not offer exchanges or returns for reasons other than manufacturing defects, as each piece is custom-made to your specifications.
Damages and issues:
Please inspect your items upon delivery and prior to signing the delivery receipt document. Any claims of damage to the item made after the signing of this document will be clearly inspected by our team for the approval of warranty claim.